It has come to our attention that some users are having trouble after signing into their accounts and being presented with a screen that shows the spinning loader image and nothing else.  We have identified that this is being caused by a browser extension installed that is blocking cookies from being used.  An example of this is Adblock Plus.


Our web application does use cookies on your browser to track your current session information so that the platform can manage the communications between our back-end servers and the front end browser application.  This is absolutely the only purpose of using cookies.


If removing or disabling these sort of extensions installed in your browser is not an option or preferred solution, then the next best thing to do is to add the domain "insightng.com" to the whitelist section within the extension's settings. See the following screenshot of the Adblock Plus settings for an example:



Although we cannot control the influence of cookie blockers in your browser, if you have any further issues with the use of cookie blockers and your MyCanvas account, please contact us and we will do our best to help resolve the issue.